12 Key Metrics That Will Transform Workplace Safety | Dr. Chuck Coker | TEDxCosmoPark

12 Key Metrics That Will Transform Workplace Safety | Dr. Chuck Coker | TEDxCosmoPark



I don't know if ever had the thought that came to mind when you drove into a parking lot and you saw this really beautiful car parked over in the corner all by itself I thought it was vanity until one day after investing in my own luxury car I got it out on the road and took a trip to Alabama three days after that I pulled up to a stop light in a one-stoplight town behind a dump truck and of course behind me people piled up and as the light turned I expected the dump truck to move well it just started rumbling and all of a sudden the back of the dump truck started coming up I start beeping my horn I turn around and look at the guy and he's just waving at me with a single finger and I keep beeping my horn and about that time buying the rocks start hitting the front of my brand-new luxury car I get out furious turn around and walk back to this guy he's getting out and just laughing and he said dude you are lucky and I'm saying what it's three days old he said you're lucky weren't on a motorcycle dude and so it was that thought process did I realize that maybe parking the car over in the lot or keeping my distance might have some merit what was that thought that caused me to have a problem and it's that kind of thinking that causes people who have accidents to have a problem the good thing is as it is now quantifiable in measurable motivations you can differentiate and it has been quantified and validated that people who have accidents have different motivations than people who don't and so what I hope to leave with you today is what those differences are and how you can make work the first thing I want to share with you is the fact that there's a history in the area of safety for 32 years from 1937 on to 69 we dropped the fatalities 58 percent that was without a regulatory agent 1969 along came the OSHA Act and there were rules imposed and OSHA took 40 years to get that same significant drop in increase and the challenge was though from 1992 to 2012 the fatality rate only dropped one point for people every hundred in the workforce and that was with an increase of Tripoli to half a billion dollars a year now we can say that that's not very good or we can look at the reason but behind why OSHA was founded OSHA was found on the premise that it provide a safe workplace for their employees the lists of Technology Assessment says that OSHA's job is to make sure that the rules are set in place how for the employment effect of it has not been carried out very well because twenty years after OSHA was found ninety-three percent of all of the accidents that brought about fatalities by the companies that they were working for never were brought to the criminal justice system so that was never really enforcement behind that concept now what have we got to do to take that next leap and instead of it taking 20 years to reduce at one point for people in a hundred thousand how can we make it better well the first thing is we have to look at people it's people that have accidents is it not Oh was tasked with making safe work environments and that's we they made laws and edicts to do that but guess what folks we got people like this either overconfident or underprepared for what the circumstances might have this is what mentality there's another mentality says that I can do anything just dare make their careless and then there's the mentality in the workplace today that says I may not be able to meet all the rules therefore you know what I'll pay the fines it happens every day folks and so what if we got to do to check the way that the same get some better results well first of all I think it's important that we don't sit along the side and wait for OSHA to do something we have to take this into our own hands and begin to look at something we literally have to have a paradigm shift and in that paradigm shift what we have to do is move away from old things and begin to think about things the way that businesses become successful today and how do they become successful they used data and they use metrics do they not and in that process all of that data and that accumulated information is put to work and that what we have to do to move away from this mindset as is now let me tell you businesses run marketing surveys don't think to check and see if they can find a market share what do they use data then businesses take it to the second step by developing pro formas and make sure that they have the financial wherewithal to not just launch a company but sustain a company where this have failed today is they haven't taken the data from the people to ensure that the process is complete we have data about the business plan we have data about the financial plan but we're not using data about people's brains to make the process complete so let's talk about how we take that data how we apply the metrics that moves us from purely and environmental mindset to a people mindset I'm gonna give you the twelve pieces of the puzzle that will change the safety environment and first let's look at the external factors well I know everyone in this audience has had an experience with trying to explain something to another person go through all of the details trying to make it understandable and they just didn't get it as you shake your heads it's it's it's something we can't avoid it happens every day now here's the challenge if you are not clear about what the safety rules are within the mind the mind may cave in on you if you hit the wrong button so communication is very different in an unsafe infinite is a safe employee clarity of communication has a huge impact that come from the external environment that impact whether a person can be safe is the overall amount of negativity in their environment negativity in the environment has a huge impact on keeping our ability to focus our ability to concentrate and our ability to relate to what's actually going on around us the next thing is is that wind physical comfort or aches and pains you are distracted and so it is with the unsafe employee when we compare it to the safe employee the third thing is this when there is anxiety and stress in an individual's environment they do not have the ability to fully focus and they become discouraged which leads to depression now here's a fact we all know my good friend dr. John Burns said after his studies that as the adrenaline rate increases due to anxiety discouragement or depression the cognitive abilities decrease and as that anxiety increases in the adrenaline increases you're not able to reason and think as well as you were the chances of having an accident at that point or highly elevated and it's all coming from externals but let's think about the other part there are internal sources to an internal sources can come from things like carelessness now don't about text while you were driving but in a workplace if you don't wear those gloves when you do an acid treatment or you don't put the gargles on when you're using the bandsaw what can happen the vision goes away the hands go away carelessness is significant because that's it I'm much higher right people that have accidents than those that don't fearlessness is something that as we solve with the guy that loves to kiss Cobras is something that has to deal with overconfidence or underestimation we can come into things overconfident or under estimating what the costs are after six or seven bachelor's degrees several master's degrees in a couple of doctoral students and broke folks over estimation of our capacities can be huge that fearlessness can have a huge impact on the safety environment and then of course there's that hopeless nature that many people have they don't feel that they can ever get out of that environment we've seen movies about the coal miners who knew that they were getting black lung disease and yet they going back down in there we see employers today would rather pay the fines take the risk away hopelessness is one of those things that has a massive impact on safety so when we think about those mentalities of external and internal concepts we know that it's people that have the accidents not the environment per se so we have to switch mentality we can't blame OSHA OSHA is doing its job they are here to help us have safe work environments and even though they don't have the people to enforce it it's our responsibility to take the next step and move people to a point to where they begin to look at what really causes the accidents and that's people's brains and the way they're wired I was fortunate enough to have the opportunity to work with University of Missouri professor Chris Martin before he passed away and Geoffrey Cowan we did a five-year study over four different industries the chemical municipality the transportation and during that study we studied employees had not had chargeable accidents and one that had we gave them all the same motivational quotes caution test and here's the results that we came up with employees who were not able to communicate understand as clearly at a forty percent higher level became deaf employees who had extreme negativity in their environment at a forty six percent higher level were unsafe compared to the siphon ploy e negativity where there's physical discomfort physical aches and pains and a twenty eight percent higher rate caused people to be more accident prone the stress and anxiety though really ratcheted up because there's a fifty nine percent difference when a person has stress and anxiety of someone who acts has accidents and one that doesn't but the real key is when all of those external factors add up their eighty three percent difference between employees who have accidents and the ones that don't that discouragement that depression aspect has a massive impact on whether a person is safe or not now when we look at the internal factors the carelessness an individual will bring about something that actually hurts them at a fifty five percent higher rate those that are fearless or overconfident or underestimate what the issues are there's also that fifty five percent higher right and those that don't have hope they can get out of an environment that will cause them pain and know they have to endure that environment for long periods of time simply give up and let go the rules and regulations because they feel stuck there at a 41% higher right now that we have these data and statistics and we understand what makes a person unsafe in their work environment what do we do with all of that well I think the most important thing is that we make sure that we obtain objective data objective data is not like your disk test it's not like your simple surveys you have to have an assessment tool that measures the validity of the information that you get from the individual you can't use fun tests you have to use objective data and once that objective data is there then you can weigh it against what needs to be done next you have to get rid of the unsafe behaviors because safety training energizes people it gives them information that they didn't have it makes them feel more confident well what is energized not just the positive parts they don't walk away just feeling good the negative or the counterproductive of the unsafe behaviors are elevated to the whole person gets energized and we forget that the key is removing the unsafe behaviors before you put them in safety training in the surveys that I've done in the companies that I've worked with accidents actually went up after safety training the last thing that you need to do is benchmark your environments and ensure that those environments have the benchmark set that may not be our national averages because we saw small variances between the four particular industries that we studied but benchmark your company compare those so that you know how to customize the training that you have and supplement into the already good safety principles that you have and you put those three things together then you have the opportunity to make your environment safe and I hope I've been of help to you today and help make your environment a little more safe thank you very much

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